FAQs

Still have questions? Of course you do. See below for helpful FAQs on Power Alliance Finance, our products and your account. Or simply put your query into the search bar and we’ll find the answer for you.

Top asked Account questions

What Identification and Documents do I need to apply?

We’ve created a checklist for you before you head into the dealership.

 

What is Power Alliance Finance Online?

Power Alliance Finance Online is the easy way to manage your Power Alliance Finance account. You can access your finance account online at a time that suits you.

  • View account balances
  • View contract details
  • Calculate a payout quote
  • Generate statements
  • Update your payment or contact details

How can I access my Power Alliance Finance Online account?

To access your account you will first need to register. Simply go to www.pafonline.com.au

Select the “Not Registered?” link, then enter your details and create your password.  You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan or any other letter that we have sent you.

 

How do I print a statement online?

From the Transactions page you will be able to view, print or save a PDF version of your statement which will include all transactions from the commencement of your contract.

How do I print a Payout quote online?

From the Payout quote page you will be able to calculate a Payout Quote up until your next due date, Select the date you will be making the payment and calculate to generate a PDF payout quote letter.

What do I do if I want to finalise my contract?

To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated. If you want to payout the loan in full, log in to Power Alliance Finance Online and simply calculate a figure from the Payout Quote page and finalise the contract. You can also access your EFT or BPAY details on this page.

By navigating to the Payout Quote page you will be able to calculate a figure for any business day up to the next monthly due date and generate a Payout Letter if you need it.

It is important to note that the payout quote will assume that any recent payments have been honoured. In the event that a recent payment dishonours, there will be a shortfall and the contract will not be finalised until this amount, along with any dishonour fees, have been paid.

Can I change my payment amount Online?

You can update your payment amount via the Payment Details page, provided your payments are not less than the minimum monthly repayment. Edit the amount listed for regular payment amount and select “save changes”. If you wish to change your payment frequency please contact our National Customer Solutions Centre on 138 100 and we will be happy to help you update your payment.

More Account questions

Which internet browser do I require in order to access Power Alliance Finance Online?

Power Alliance Finance Online is supported by the following browsers
• Internet Explorer – 6+
• Firefox – 2 & 3
• Safari – 2 & 3
• Chrome – All versions

When will changes to my payment details be processed?

From the Payment Details page, you will be able to set up a new direct debit, or update your existing bank account details.
The bank account must be in the same name as a contract party to the loan. For company accounts, the bank account must be in the company name or one of the guarantors and you must be authorised to operate the account. We cannot accept a bank account in the name of a third party or a different company.

What happens if I forget my password?

You can reset your password online by selecting the “Forgot your password” link. Enter your Customer Number or Email and Date of Birth. We will SMS or email you a temporary password which you will be required to change on your first login.

Once my contract has been paid out, will I still be able to view it online?

Information regarding your terminated contract will still be available on the Contract Details page for a few months until this information is archived.
You will still be able to obtain information about your archived contracts by contacting our National Customer Solutions Centre on 138 100.

Why is my current contract not displayed?

If you have more than one contract with us (either current or finalised), it is possible that you may have more than one Customer Number.
Please contact our National Customer Solutions Centre on 138 100 and we will be happy to update your record to ensure that you are able to view all of your contracts through Power Alliance Finance Online.

Will I be able to see all of my contracts online?

You will be able to view all current contracts of which you are a contract party to – either as a Borrower, Co-Borrower or Guarantor.
You will be able to view some information about finalised contracts from the Contract Details page until such time that it is archived. To obtain information about archived contracts, please contact our National Customer Solutions Centre on 138 100.

How do I update the bank account details for my direct debit?

From the Payment Details page, you will be able to set up a new direct debit, or update your existing bank account details.
The bank account must be in the same name as a contract party to the loan. For company accounts, the bank account must be in the company name or one of the guarantors and you must be authorised to operate the account. We cannot accept a bank account in the name of a third party or a different company.

How can I find out when my next payment is due?

The Contract Details page will advise you of your contracted monthly repayment amount and next due date. This page also provides other useful information such as the amount of money you borrowed, details of your vehicle, and when your contract is due to be finalised.
If you have a weekly or fortnightly payment, details of this can be found on the Payment Details page.

How do I change my Correspondence Method?

You can update your Correspondence Method via the Personal Details page. Choosing to receive your correspondence by email means that you can receive and store notices and other documents electronically and more quickly than if we post them to you.

Where can I find out how many repayments I have left remaining?

The Contract Details page will provide you with details of when your contract commenced, how many months your contract has been running for and when it is due to end.
This page also provides other useful information such as the amount of money you borrowed, details of your vehicle, and your repayment details.

How do I see when all of my regular payments are due?

You may access your account online to see your payment details. Log in to Power Alliance Finance Online. Your Billing Schedule can be viewed on the Contract Details page by selecting the Billing Schedule link. It shows when all payments are due for the life of the loan.

Can I print a copy of my contract online?

No, this is not available online. Please contact our National Customer Solutions Centre 138 100 assistance. Please note that a fee is applicable for reissuing this document.

How can I find out how much interest I paid last year?

Your Annual Interest Details can be viewed on the Contract Details page by selecting the Annual Interest link. It shows the total interest you have paid in each financial year.

Can I view my payments and interest charges online?

Yes. All payments, interest charges and other transactions can be viewed from the Transactions page.
You can enter a date range to view transactions for a specified period of time (such as financial year). You can also print a Transaction Listing from this page.

Can I make changes to my payment details Online?

Yes. There are several options available to assist you in managing your payments. Update or enter a new bank account or change your payment method to EFT, BPAY or POST Billpay. Remember if you have more than one contract to update any changes on each one by selecting the contract in the drop down menu. If you require any other changes please contact our National Customer Solutions Centre on 138 100 and we will be happy to assist.

Can I change my address and contact details online?

You can update your address and contact details via the Personal Details page.
Please ensure that your residential address is the address where the vehicle is primarily garaged. You may nominate a different mailing address if required.
While you there please also update your preferred Correspondence Method, so that we can send any notifications to you quickly.

Can I view my personal and business contacts online?

If you are a company director or guarantor, you will have access to both your personal and company contact details.

Why is the Statement of Account or Payout Letter not generating?

Please check your security settings. If you have pop-up blockers enabled, it may mean that the PDF cannot be generated. Disabling pop-up blockers will overcome this. If you do not have Adobe Acrobat Reader installed on your computer you will not be able to view the payout Quote.

Can I access my account using my Smartphone?

Yes, you can. Power Alliance Finance Online is optimised for Smartphones and tablets, so you can see and access all of the same features. Simply search for pafonline.com.au

How do I register for Power Alliance Finance Online?

Select the ‘Not Registered?’ link on the Login page and enter the details requested. You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan or any other letter that we have sent you.

Can I have a statement mailed to me?

You can request that a statement be posted to you by contacting our National Customer Solutions Centre on 138 100. The statement will be generated overnight and posted to you the following business day. We can also email should you request it .Please note that a fee is payable.

Can I have a payout letter mailed to me?

By contacting our National Customer Solutions Centre on 138 100, you can request that a payout letter be posted to you. The letter will be generated overnight and posted to you the following business day. We can also email should you request it. Please note that a fee is payable.

How do I change my Correspondence Method?

You can update your Correspondence Method via the Personal Details page. Choosing to receive your correspondence by email means that you can receive and store notices and other documents electronically and more quickly than if we post them to you.

How do I change my Marketing preference?

You can update your Marketing Preference via the Personal Details page.

Can I access my account using Smartphone?

Yes, you can. Power Alliance Finance Online is optimised for Smartphones and tablets, so you can see and access all of the same features. Simply search for www.pafonline.com.au.

How can I access my Power Alliance Finance Online account?

To access your account you will first need to register. Simply go to www.pafonline.com.au
Select the “Not Registered?” link, then enter your details and create your password. You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan or any other letter that we have sent you.

I have just received a letter to say that my contract is about to mature and a balloon payment is due. What are my options?

There are several options available for the end of your loan. If you’ve considered upgrading to a new car, you can speak to your local dealer who will be able to show you the new cars available and discuss your finance options.
If you want to payout the loan in full you can simply calculate a figure from the Payout Quote page and finalise the contract. Set up a one off direct debit, or access your EFT or BPAY details on this page.
Alternatively, you can call our National Customer Solutions Centre on 138 100 who will discuss the options for refinancing your balloon or residual for a further period.

I’ve been asked to provide someone with a written payout quote. Can I do this?

Yes. You will be able to print or save a PDF version of the payout letter from the Payout Quote page. If you’re using the app version, simply email the payout letter to yourself or save it to your iBooks.

You can request that a payout letter be posted to you by contacting our National Customer Solutions Centre on 138 100. The letter will be generated overnight and posted to you the following business day. Please note that a fee is payable.

Can I have a payout letter mailed to me?

By contacting our National Customer Solutions Centre on 138 100, you can request that a payout letter be posted to you. The letter will be generated overnight and posted to you the following business day. We can also email or fax this, should you request it. Please note that a fee is payable.

How can I pay out my loan with Power Alliance Finance?

To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated. If you want to payout the loan in full, log in to Power Alliance Finance Online and simply calculate a figure from the Payout Quote page and finalise the contract. You can also access your EFT or BPAY details on this page.

By navigating to the Payout Quote page you will be able to calculate a figure for any business day up to the next monthly due date and generate a Payout Letter if you need it.
You can authorise a once off direct debit free of charge by contacting our National Customer Solutions Centre on 138 100.

It is important to note that the payout quote will assume that any recent payments have been honoured. In the event that a recent payment dishonours, there will be a shortfall and the contract will not be finalised until this amount, along with any dishonour fees, have been paid.

How can I change my banking details for payments to Power Alliance Finance?

You may access your account online to update your banking details. Simply register at pafonline.com.au to access your loan account details online. Alternatively, contact our National Customer Solutions Centre on 138100 to be sent a direct debit form, complete and sign it and email it to finance@poweralliancefinance.com.au. Please allow two working days to update your account.
Please note – bank accounts for direct debit payments must be in the name of a contract party. Third party bank accounts will not be accepted.

How do I see when all of my regular payments are due?

You may access your account online to see your payment details. Log in to Power Alliance Finance Online. Your Billing Schedule can be viewed on the Contract Details page by selecting the Billing Schedule link. It shows when all payments are due for the life of the loan.

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Disclaimer

This information provided by Power Alliance Finance, a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.