FAQs

Still have questions? Of course you do. See below for helpful FAQs on Power Alliance Finance, our products and your account. Or simply put your query into the search bar and we’ll find the answer for you.

Top asked Billing questions

Can I defer a payment?

Please contact our National Customer Solutions Centre on 138 100 to discuss payment arrangements.

I am experiencing financial hardship, how can Power Alliance Finance assist me?

Power Alliance Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.

Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.

For individual or small business customers suffering financial hardship, Power Alliance Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.

In order to assess your eligibility for financial hardship assistance we require you to complete a “hardship application”. Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.

You can request a hardship application by writing to The Hardship Team, Power Alliance Finance, PO Box 1354, Macquarie Centre NSW 2113. Call us direct on 138 100 or email hardship@poweralliancefinance.com.au

More Billing questions

I have just received a letter to say that my contract is about to mature and a balloon payment is due. What are my options?

There are several options available for the end of your loan. If you’ve considered upgrading to a new car, you can speak to your local dealer who will be able to show you the new cars available and discuss your finance options.
If you want to payout the loan in full you can simply calculate a figure from the Payout Quote page and finalise the contract. Set up a one off direct debit, or access your EFT or BPAY details on this page.
Alternatively, you can call our National Customer Solutions Centre on 138 100 who will discuss the options for refinancing your balloon or residual for a further period.

I have paid out my Power Alliance Finance loan. When will the security be removed?

Power Alliance Finance will remove its security over the vehicle when the final payment has been allocated to your loan and there is no outstanding balance due and that payment has been cleared by your financial institution. The time required for payment clearance is dependent upon the payment method and may take up to 8 business days. Paying by BPAY through your financial institution to finalise your loan is the best payment method for timely removal of our security over the vehicle.

What happens once I pay my contract out?

Once the contract has been paid in full, you will receive a letter to confirm that the contract is now finalised. You may wish to provide a copy of this letter to your insurance company, as many insurers will offer a lower premium if the vehicle is no longer under finance.
If you were making your payments by direct debit, this will automatically be cancelled to ensure that no more payments are deducted.

If there has been an overpayment you will receive a refund 5 – 7 business days after the contract has been finalised.

I’ve been asked to provide someone with a written payout quote. Can I do this?

Yes. You will be able to print or save a PDF version of the payout letter from the Payout Quote page. If you’re using the app version, simply email the payout letter to yourself or save it to your iBooks.

You can request that a payout letter be posted to you by contacting our National Customer Solutions Centre on 138 100. The letter will be generated overnight and posted to you the following business day. Please note that a fee is payable.

Can I have a payout letter mailed to me?

By contacting our National Customer Solutions Centre on 138 100, you can request that a payout letter be posted to you. The letter will be generated overnight and posted to you the following business day. We can also email or fax this, should you request it. Please note that a fee is payable.

How can I pay out my loan with Power Alliance Finance?

To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated. If you want to payout the loan in full, log in to Power Alliance Finance Online and simply calculate a figure from the Payout Quote page and finalise the contract. You can also access your EFT or BPAY details on this page.

By navigating to the Payout Quote page you will be able to calculate a figure for any business day up to the next monthly due date and generate a Payout Letter if you need it.
You can authorise a once off direct debit free of charge by contacting our National Customer Solutions Centre on 138 100.

It is important to note that the payout quote will assume that any recent payments have been honoured. In the event that a recent payment dishonours, there will be a shortfall and the contract will not be finalised until this amount, along with any dishonour fees, have been paid.

How can I make a once off payment to my contract?

You can elect to make extra payments to pay your loan off sooner, which may save you interest over the term of your loan depending on your type of loan.
You can authorise a once off direct debit free of charge by contacting our National Customer Solutions Centre on 138 100.
You can also elect to pay your loan by EFT (Electronic Funds Transfer) or BPAY. Please note that a payment method fee will apply for all payments other than direct debit.

Using EFT you can set-up regular payments or make a one off transfer from your bank account using internet banking. Simply register Power Alliance Finance as the payee by using the BSB and Account Number provided to you. The Account Name for EFT is Power Alliance Finance.

Power Alliance Finance Online shows details of our EFT and BPAY Details. Alternatively, refer to any recent letter from us where these details are displayed.

Can I make my payments by credit card?

No. You are not able to use another credit facility to pay your contract. This includes payments by direct debit or BPAY. You will be required to nominate payments from a savings or cheque account.

What are the payment methods available?

The most common payment method is direct debit. You can nominate to make your payments weekly, fortnightly or monthly to suit your pay cycle. There is no charge to make your payments by direct debit.

You can elect to make extra payments to pay your loan off sooner, which may save you interest over the term of your loan depending on your type of loan.

You can elect to pay your loan by EFT (Electronic Funds Transfer), Post Billpay or BPAY. Please note that a payment method fee will apply for all payments other than direct debit.

Using EFT you can set up regular payments or make a one-off transfer from your bank account using internet banking. Simply register Power Alliance Finance as the payee by using the BSB and Account Number provided to you. The Account Name for EFT is Power Alliance Finance.

How can I change my banking details for payments to Power Alliance Finance?

You may access your account online to update your banking details. Simply register at pafonline.com.au to access your loan account details online. Alternatively, contact our National Customer Solutions Centre on 138100 to be sent a direct debit form, complete and sign it and email it to finance@poweralliancefinance.com.au. Please allow two working days to update your account.
Please note – bank accounts for direct debit payments must be in the name of a contract party. Third party bank accounts will not be accepted.

How do I see when all of my regular payments are due?

You may access your account online to see your payment details. Log in to Power Alliance Finance Online. Your Billing Schedule can be viewed on the Contract Details page by selecting the Billing Schedule link. It shows when all payments are due for the life of the loan.

What do I do if I’m having a difficulty in making my payments?

Simply contact our National Customer Solutions Centre on 138 100 so that we can assist you with making a payment arrangement.

Can I defer my payment?

Please contact our National Customer Solutions Centre on 138 100 to discuss payment arrangements.

National Debt Helpline

If you are experiencing financial hardship, you may wish to contact a financial counsellor for free, independent advice about your situation. The National Debt Helpline website (ndh.org.au) has easy to use, step-by-step guides on how to tackle debts. You can also call the National Debt Helpline on 1800 007 007 to talk to a financial counsellor.

I am experiencing financial hardship and having difficulties with my payments. What can I do?

Power Alliance Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.

Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.

For individual or small business customers suffering financial hardship, Power Alliance Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.

In order to assess your eligibility for financial hardship assistance we require you to complete a “hardship application”. Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.

You can request a hardship application by writing to The Hardship Team, Power Alliance Finance, PO Box 1354 Macquarie Centre NSW 2113. Call us direct on 138 100 or email the Hardship Team.

I am experiencing financial hardship due to drought

Power Alliance Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship due to drought.
For individual or small business customers suffering financial hardship as a result of the drought, Power Alliance Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears or a moratorium or reducing the payments.
Please contact us at droughthardship@poweralliancefinance.com.au and we will be in touch to assist you with the hardship assessment.

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Disclaimer

This information provided by Power Alliance Finance, a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.