FAQs

Can’t find what you’re looking for? View or FAQs below or simply search your query.

General questions

How can I access my Power Alliance Finance Online account?

To access your account you will first need to register. Simply go to 

Select the “Not Registered?” link, then enter your details and create your password. You will require your Customer ID number which you will find in the Welcome letter you received at the commencement of your loan or any other letter that we have sent you.

What is Power Alliance Finance Online?

Power Alliance Finance Online is the easy way to manage your Power Alliance Finance account. You can access your finance account online at a time that suits you.

  • View account balances
  • View contract details
  • Calculate a payout quote
  • Generate statements
  • Update your payment or contact details

Simply go to 

What happens to my car loan if my business is forced to close?

If your business has been forced to close, you may be eligible for financial support.
Apply Online to start the process.

Other banks are offering to defer payments. I would like to defer mine. What can I do?

We review and assess each customer needs on a case-by-case basis and our goal is to provide responsible and sustainable solutions that meet an individual’s needs.

If you have been affected by COVID-19, you may be eligible for financial support.

Apply Online to start the process.

What happens to my car loan if I lose my job or I think I may lose my job?

Power Alliance Finance is committed to assisting customers, especially during this challenging time. We understand the evolving COVID-19 situation is affecting our customers and we are here to help.

Should you lose your employment because of COVID-19, you may be eligible for financial support.

Apply Online to start the process.

What identification and documents do I need to apply?

We’ve created a checklist for you before you head into the dealership.

What are your fees and charges for a loan?

Below are Power Alliance Finance’s upfront fees and ongoing monthly fees.

Fees that will apply

Fee Type
Definition
Amount
Establishment FeeThe cost to set-up your approved loan is payable upon loan settlement, and can be included within the amount financed. This is referred to in your contract as your Loan Account Establishment Fee.$395.00
Vehicle Security Registration FeeThe cost of registering Power Alliance Finance’s security interest on your vehicle on the Australian Government’s Personal Property Securities Register.
This is a national online register to help protect consumers when buying personal property like cars, boats or artwork. It allows potential buyers to check if any other parties already have a security interest on the property.
$6.00
Account Administration FeeA monthly fee for the management of your loan account.$8.00 per month

Dealership fees

Fee Type
Definition
Amount
Dealer Agency FeeThis fee covers the dealership’s cost of preparing your finance application on Power Alliance Finance’s behalf. The Business Manager is responsible for explaining the different types of finance products to you.
They’ll ensure you understand the requirements of the loan, and will arrange all the necessary paperwork to submit, manage and finalise your finance application.
$890.00 + GST

Other Fees

Fee Type
Definition
Amount
Payment Method Fee – BPayThis fee applies when a payment is made by BPay. You can avoid this fee by setting up a Direct Debit at the start of your loan, so you don’t pay fees on your regular repayments. To switch to Direct Debit payments simply go to www.pafonline.com.au$1.50
Payment Method Fee – Other (includes BillPay, Cheque or Direct Deposit)This fee applies when a payment is made by BillPay, cheque, or direct deposit. You can avoid this fee by setting up a Direct Debit at the start of your loan, so you don’t pay fees on your regular repayments. To switch to Direct Debit payments simply go to www.pafonline.com.au$3.00
Account Payment Card FeeThis fee applies for replacement; supplementary; or new payment cards when you switch from Direct Debit to another payment method after the loan start date. You can avoid this fee by setting up a Direct Debit on all your future repayments, so you don’t pay fees on your regular repayments. To switch to Direct Debit payments simply go to www.pafonline.com.au$5.00
Payment Dishonour FeeThis fee applies if your Direct Debit or Cheque payment is dishonoured. You can avoid this fee by checking that your account has sufficient funds when payments are due to be debited. You can also change the date of your payments by contacting us.$3.25
Late Payment FeeThis fee applies if you’re late or miss a repayment, and your account goes into arrears. Power Alliance Finance will contact you about the overdue amount, and this is mentioned in your loan contract as an Arrears Follow-up Fee. You can avoid this fee by ensuring that your account does not go into arrears. You can also change the date of your payments by contacting us.$25.00
Information Request FeeThis fee applies if you request contract documentation from Power Alliance Finance. You can avoid this fee by logging in to Power Alliance Finance Online where you can view, download, and print your loan documentation online without incurring this fee.$25.00
Consumer Loan Early Termination FeeThis fee applies if you have a Consumer Loan and your loan is repaid before its scheduled end date. You can avoid this fee by continuing with your scheduled loan repayments until the agreed completion date of the loan.$750.00 multiplied by the number of whole months until the end of your loan term divided by the number of months in your original loan term contract.
If you took a 60 month loan term but repaid the loan in full after 48 months, this would result in an early termination fee of $150.00:
$750.00 multiplied by 12 (the number of months left in the loan term) divided by 60 (the number of months in the original loan term contract.
Business Vehicle Loan Early Termination FeeThis fee applies if you have a Business Vehicle Loan and your loan is repaid before its scheduled end date. You can avoid this fee by continuing with your scheduled loan repayments until the agreed completion date of the loan.30% of the unearned interest that would have been paid over the remainder of the loan, had it run until its scheduled termination.

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Disclaimer

This information provided by Power Alliance Finance, a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.

^Lower monthly repayments compared to a similar term with equivalent balloon final payment. Total interest charges will be higher if a balloon final payment is selected.

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