FAQs

Still have questions? Of course you do. See below for helpful FAQs on Power Alliance Finance, our products and your account. Or simply put your query into the search bar and we’ll find the answer for you.

Top asked questions

How can I access my Power Alliance Finance Online account?

To access your account you will first need to register. Simply go to www.pafonline.com.au

Select the “Not Registered?” link, then enter your details and create your password.  You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan or any other letter that we have sent you.

 

What Identification and Documents do I need to apply?

We’ve created a checklist for you before you head into the dealership.

 

What happens to my car loan if my business is forced to close?

If your business has been forced to close, you may be eligible for financial support.

Apply Online to start the process.

Other banks are offering to defer payments. I would like to defer mine. What can I do?

We review and assess each customer needs on a case-by-case basis and our goal is to provide responsible and sustainable solutions that meet an individual’s needs.

If you have been affected by COVID-19, you may be eligible for financial support.

Apply Online to start the process.

What happens to my car loan if I lose my job or I think I may lose my job?

Power Alliance Finance is committed to assisting customers, especially during this challenging time. We understand the evolving COVID-19 situation is affecting our customers and we are here to help.

Should you lose your employment because of COVID-19, you may be eligible for financial support.

Apply Online to start the process.

What is Power Alliance Finance Online?

Power Alliance Finance Online is the easy way to manage your Power Alliance Finance account. You can access your finance account online at a time that suits you.

  • View account balances
  • View contract details
  • Calculate a payout quote
  • Generate statements
  • Update your payment or contact details

How can I access my Power Alliance Finance Online account?

To access your account you will first need to register. Simply go to www.pafonline.com.au

Select the “Not Registered?” link, then enter your details and create your password.  You will require your Customer ID number which you will find in the welcome letter you received at the commencement of your loan or any other letter that we have sent you.

 

How do I print a statement online?

From the Transactions page you will be able to view, print or save a PDF version of your statement which will include all transactions from the commencement of your contract.

How do I print a Payout quote online?

From the Payout quote page you will be able to calculate a Payout Quote up until your next due date, Select the date you will be making the payment and calculate to generate a PDF payout quote letter.

Can I defer a payment?

Please contact our National Customer Solutions Centre on 138 100 to discuss payment arrangements.

What do I do if I want to finalise my contract?

To ensure a smooth finalisation of your contract, it is important to have an accurate payout figure calculated. If you want to payout the loan in full, log in to Power Alliance Finance Online and simply calculate a figure from the Payout Quote page and finalise the contract. You can also access your EFT or BPAY details on this page.

By navigating to the Payout Quote page you will be able to calculate a figure for any business day up to the next monthly due date and generate a Payout Letter if you need it.

It is important to note that the payout quote will assume that any recent payments have been honoured. In the event that a recent payment dishonours, there will be a shortfall and the contract will not be finalised until this amount, along with any dishonour fees, have been paid.

Can I change my payment amount Online?

You can update your payment amount via the Payment Details page, provided your payments are not less than the minimum monthly repayment. Edit the amount listed for regular payment amount and select “save changes”. If you wish to change your payment frequency please contact our National Customer Solutions Centre on 138 100 and we will be happy to help you update your payment.

I am experiencing financial hardship, how can Power Alliance Finance assist me?

Power Alliance Finance is committed to giving consideration and assistance to customers who are experiencing financial hardship.

Financial hardship involves an inability, rather than an unwillingness, to pay and may be attributed to unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member. Hardship can even encompass situations where customers are impacted by natural disasters such as fire or flooding.

For individual or small business customers suffering financial hardship, Power Alliance Finance may be able to assist in a number of ways including deferring payments, capitalisation of arrears, a moratorium or reducing the payments.

In order to assess your eligibility for financial hardship assistance we require you to complete a “hardship application”. Once this has been completed and returned to us, one of our representatives will contact you to discuss alternative solutions available.

You can request a hardship application by writing to The Hardship Team, Power Alliance Finance, PO Box 1354, Macquarie Centre NSW 2113. Call us direct on 138 100 or email hardship@poweralliancefinance.com.au

Can I sell my car while it is under finance?

Power Alliance Finance holds security over all vehicles financed with us. You may negotiate with a purchaser to sell your car, however you are obligated to pay your loan in full upon the sale of your financed vehicle.

You can obtain a final payout quote from Power Alliance Finance Online along with details of how to make the final payment. We won’t confirm this amount to the purchaser without your authorisation, so please provide them with your account number and Payout ID, or simply pass them a copy of the Payout letter that you can access at the site.

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Disclaimer

This information provided by Power Alliance Finance, a division of Australian Alliance Automotive Finance Pty Limited ABN 63 002 407 703, Australian Credit Licence 513747 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.