Power Alliance Finance offers loans ranging from 12 to 84 months in length, subject to Power Alliance Finance policy and approval, with a variety of flexible payment options. While all loans run on a monthly billing cycle, we offer the flexibility of weekly, fortnightly or monthly payments.

Power Alliance Finance works hard to try to ensure you always get the best service from us. If there’s something about our products or services that you aren’t happy with, then let’s work together to see if we can resolve it quickly and easily using the following process:

Step 1. Let us know

Email us at complaints@poweralliancefinance.com.au or call a Customer Solutions Representative on 138 100 between 8:30am – 7:00pm (EST) Monday to Friday. All matters are dealt with seriously and are treated in total confidence. We will aim to resolve your complaint to your satisfaction as soon as possible.

Step 2. Escalation to our Internal Dispute Resolution team

If we are unable to resolve your complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.

The IDR team will:

• Conduct a more detailed investigation into your complaint
• Keep you informed of the resolution process
• Answer any of your questions
• Aim to resolve the complaint promptly, and consistently

The IDR team can be contacted at any time by:

Mail: IDR Manager
Power Alliance Finance
PO Box 9215
Scoresby VIC 3179
Email: complaints@poweralliancefinance.com.au

Step 3. Seek an external review

If you aren’t satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.

The Australian Financial Complaints Authority can be contacted by:

Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Email: info@afca.org.au
Web: afca.org.au

For more information please refer to our Customer Complaints Policy.

Power Alliance Finance only provides finance for motor vehicles purchased through a licensed motor dealer.

It’s an interest rate that’s tailored to you. Instead of taking a one-size-fits-all approach, we use your credit score and other relevant criteria determined by us to calculate a rate that’s tailored for you. It doesn’t matter who you are, the same transparent and trusted process applies.